Sales and Clients Relations
Providing an excellent client service is demanding. It requires self-control, a good capacity for analysing client’s expectations and reading their implicit communication. The salesman also needs to know how to perfectly introduce the product’s advantages while handling its imperfections. Our classes offer a solid preparation with practical exercises and advice that are easily applicable to the professional life, in order to increase participants’ performances. This program can be extended or adapted to the specific needs and functions of the participants.
For enterprises and individuals – adults– from 1 to 5 days, we can propose several programs, including the following:

  • Talking positively about the product
  • Representing brand core-values
  • Building up a client’s discussion
  • Dealing with the product’s defaults
  • Showing confidence & charisma
  • Excellent client’s relation
  • Advanced skills for reading client’s unconscious body language
  • Talking to client-practice
  • How to deal with difficult situations
  • Maintaining relationship with clients
  • External presentation and grooming
  • Dress codes and grooming for sales elite
  • First contact: social & business etiquette
  • Inquiring client’s needs