Staff Training

Providing an excellent client service is demanding. It requires self-control, a good capacity for analysing client’s expectations and reading their implicit communication. The salesman also needs to know how to perfectly introduce the product’s advantages while handling its imperfections. Our classes offer a solid preparation with practical exercises and advice that are easily applicable to the professional life, in order to increase participants’ performances. This program can be adapted to the specific needs and functions of the participants.

A successful manager is not only someone doing his/her job but also someone capable of showing perfect manners under every circumstance and to make people around him grow by showing them the good example. This program has been made with in-depth knowledge and practical exercises to enable participants to acquire the etiquette a manager should know today. The content is specifically adapted to the executive level and can be adjusted upon request.

In healthcare, what patients are looking for is not only the diagnosis and treatment, but also the listening, attention, and good care shown by the entire staff. This is why it is crucial for doctors, nurses, and other healthcare actors to display perfect behaviour. Our classes offer solid preparation with practical exercises and advice that are specially adapted to the healthcare industry. Better manners, better results.

To create a distinctive corporate culture, you may need a unique etiquette service. We can provide you with the most personal service according to your requirement. With depth knowledge of etiquette and practical training Académie de Bernadac will definitely meet your personal needs.